Shipping & Returns

Shipping

Orders are shipped within 7-14 business days. Orders are shipped by registered air mail with a tracking code.  
Shipping from Israel usually take 2-3 weeks, delivery times are estimated, delay may occur by post, custom or holiday. 

Shipping Rates

Israel - Pick Up at Studio - Tel-Aviv by appointment - Free 
Israel - Registered airmail - 2-3 weeks  - 35 NIS ( 10 USD )  
Worldwide - Registered airmail - 2-3 weeks - 53 NIS ( 15 USD )

Returns Policy

• All jewellery are hand crafted so there might be a slight difference from the image. Please allow small imperfections due to the nature of handmade work and the use of natural stones. . Returns are not accepted due to customer error or change of mind.
• If a product you have ordered is damaged or does not match your order or size contact us to arrange the return of your order within 14 days.
• For all returns and exchanges, please email mayan.atelier@gmail.com
• Jewellery returned must be unworn and unused in its original condition and packaging.
• To complete your return, we require a receipt or proof of purchase.
• All custom and sale pieces may not be returned or exchanged.
• Shipping costs will not be returned and it’s the buyer's responsibility to pay for the return shipping costs.

Payment

Payments are accepted through Paypal, a secure on-line payment system which is very easy to use. You may already have an account. If not, you don't need to sign up to use this service, and can pay directly through Paypal by credit card.